ZERZES, 4 April 2011 — “We stopped everything we were doing”, exclaims Mahfoud Bessah, the 39-year-old community-based programme coordinator at IFRC’s regional delegation in Tunis. On 21  February, he headed over to the eastern border immediately upon hearing the first reports of people crossing over. The Tunisian Red Crescent and UNHCR were already discussing how to respond.